1. Return or exchange requests have to be submitted within 10 business days from the date of receipt.

2. Item must be in its original purchase condition, not assembled or part assembled in any way.

3. Item purchased as part of a set or multi-item pack has to be returned as a whole set.

4. We also recommend that all items are in their original product packaging, all packaging are unmarked and not defaced in any manner. An 10% additional repackaging fee will be charged for returned items without original packaging.

5. All returned item will be reviewed by us upon received. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable.

6. The cancellation or changing of orders is considered the same as a return application.

We do not accept any kind of return for the following items:

1. Any item marked as "Clearance or specified as on "Final Sale"

2. Any floor stock product

3. Commercial orders

Return Fee

A change of mind return will incur a 30% restocking fee cover Emera’s administrative costs and expenses incurred in handling and cancelling the order. The refund for change of mind returns will be returned to the original payment method less any deductions.

Exchange or Store Credit

Please contact our customer service if you want to exchange an item or exchange for a store credit within 10 business days upon the date of receipt.

1. Return or exchange requests have to be submitted within 3 business days from the date of receipt.

 2. Item must be in its original purchase condition, not assembled or part assembled in any way.

 3. Item purchased as part of a set or multi-item pack has to be returned as a whole set.

 4. We also recommend that all items are in their original product packaging, all packaging are unmarked and not defaced in any manner. An 10% additional repackaging fee will be charged for returned items without original packaging.

 5. All returned item will be reviewed by us upon received. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable.

6. The cancellation or changing of orders is considered the same as a return application.

Return Fee

Emera Home make every effort to meet the needs of customers. If you are unsatisfied about the customised product which has been tailored specifically for you, a 50% cancellation fee will be incurred.

Exchange or Store Credita

Please contact our customer service if you want to exchange an item or exchange for a store credit within 3 business days upon the date of receipt.

We do our best to provide the best product quality control. If there is any damage or missing part, please contact us within 1 business day.

- Damaged goods: Please take pictures of the damaged goods for the insurance claim. A replacement will be sent out as soon as possible after investigation. We will bear the delivery cost for replacements.

- Missing part: Please contact our customer service team on 0386 009 990 or email us at info@emera.com.auPlease note that Item must be in its original purchase condition, including the original product packaging, All packaging must be unmarked and not defaced in any manner.

We’ve got you covered for up to 3 years of repairs and replacements. Warranty periods vary depending on the product type. Our Warranty guide can be viewed here. In case you need to raise a warranty claim, please enter this link and provide us as much information as possible.

1. Return or exchange requests have to be submitted within 10 business days from the date of receipt.

2. Item must be in its original purchase condition, not assembled or part assembled in any way.

3. Item purchased as part of a set or multi-item pack has to be returned as a whole set.

4. Items must be in their original product packaging, all packaging are unmarked and not defaced in any manner

5. All returned item will be reviewed by us upon received. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable.

We do not accept any kind of return for the following items:

1. Coffee & Tea Set

2. Glassware

3.Plates & Bowls

4. Tumblers

5. Dessertware.

Return Fee

Shipping both ways will be charged upon return. We will advise you the costs once you have logged your return application. The refund will be returned to the original payment method less any deductions.

Exchange or Store Credit

Please contact our customer service if you want to exchange an item or exchange for a store credit within 10 business days upon the date of receipt.

We do our best to provide the best product quality control. If there is any damage or missing part, please contact us within 1 business day.

- Damaged goods: Please take pictures of the damaged goods for the insurance claim. A replacement will be sent out as soon as possible after investigation. We will bear the delivery cost for replacements.

- Missing part: Please contact our customer service team on 0386 009 990 or email us at info@emera.com.au. Please note that Item must be in its original purchase condition, including the original product packaging, All packaging must be unmarked and not defaced in any manner.

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors within 24 hours to cancel or make changes to an order.

Unfortunately we are unable to cancel or make changes to any orders once it is being shipped.