You can place an order by shopping online at www.emera.com.au. We can also assist you in placing your order over the phone or email. If you require assistance or have any questions please call us on 0386 009 990 or alternatively email us at info@emera.com.au and include your best contact details. Alternatively, you can place an order at our showroom - Unit 2 22-30 Wallace Avenue, Point Cook, VIC 3030.

- We accept Visa, MasterCard, American Express, and Union Pay.

- We accept Zip Money - a shop now and pay later option subject to financing approval. Up to 12 Months Interest-Free for sales up to $50,000.

- Alternatively, you can choose to pay with PayPal.

- Our showrooms also accept direct debit, BPAY, WeChat and gift cards. 

Homeware Delivery

Homeware are delivered via Auspost Standard. Delivery time is approximately 1-4 business days for Metro Melbourne. Deliveries to other cities can take up to 8 business days.

Furniture Delivery

Emera offers a full installation service for deliveries to metropolitan Sydney, Melbourne, Adelaide, Canberra and Brisbane, using our experienced delivery partners. Upon your order is ready to delivery, you will be contacted within 2-3 working days to organise an appropriate time for the delivery.This specialised service includes placing the furniture in the room of your choice and assembly (if required).

For the made to order furnitures. The lead time might vary based on the different process of cutting, upholstering and quality control checks.
The lead time for most of our products is 8-12 weeks. 

You can place an order by shopping online at www.emera.com.au. We can also assist you in placing your order over the phone or email. If you require assistance or have any questions please call us on 0386 009 990 or alternatively email us at info@emera.com.au and include your best contact details. Alternatively, you can place an order at our showroom - Unit 2 22-30 Wallace Avenue, Point Cook, VIC 3030.

We are always excited welcome you to view your favourite piece of furniture at our showroom. Please note that all designs may not be on display. Contact us prior to visiting if you are interested in having a look of a specific piece.

Alternatively, you can request up to five fabric, leather swatches or colour cards. by contact our customer service

Yes, we offer trade discounts for several types of businesses. Please visit our trade program page for more information and submit your interests today. Our team will get back to you within 5-7 business days.

You can contact our Customer Service Advisors to make changes to an order before the order was delivered. Your orders will be delivered together with one core delivery fee. There may be extra delivery charges associated with additional products, depending on the quantity or size of these extras. Please note that by adding or making changes to your order, the estimated delivery time might be changed, subject to availability. 

- We accept Visa, MasterCard, American Express, and Union Pay.

- We accept Zip Money - a shop now and pay later option subject to financing approval. Up to 12 Months Interest-Free for sales up to $50,000.

- Alternatively, you can choose to pay with PayPal.

- Our showrooms also accept direct debit, BPAY, WeChat and gift cards. 

Yes. We accept Zip Money - a shop now and pay later option subject to financing approval. Up to 12 Months Interest-Free for sales up to $50,000.

If you need a bit more time for payment, LAYBY would be a great option for you.

You can place an order with a minimum 25% deposit of the total purchase price us and pay off the balance when it is ready to delivery.

However, for all 'clearance' orders, we require payment in full (100%) at time of purchase.

Homeware(Small Items) Delivery

Homeware are delivered via Auspost. Delivery time is approximately 1-4 business days for Metro Melbourne. Deliveries to other cities can take up to 8 business days.

Furniture Delivery

Emera offers a full installation service for deliveries to metropolitan Sydney, Melbourne, Adelaide, Canberra and Brisbane, using our experienced delivery partners. Upon your order is ready to delivery, you will be contacted within 2-3 working days to organise an appropriate time for the delivery.
This specialised service includes placing the furniture in the room of your choice and assembly (if required).

The delivery of homewares(small items) are calculated based the real time Auspost post rate. Please note that rugs and mirror are excluded from homewares and is treated as a furniture item in relation to delivery.

For the delivery of furniture, the delivery costs will vary based on the item(s) size, weight, location of delivery address. You can calculate the shipping fee via our postage calculator or contact our showroom for assistance.

Furnitures
Interstate: $90.00 AUD per ship.
Sydney & Adelaide: $150.00 AUD per ship.
Canberra: $180.00 AUD per ship.
Brisbane:$350.00 AUD per ship.

Rugs & Mirrors:
interstate: $50.00 AUD per ship.
Sydney & Adelaide: $150.00 AUD per ship.
Canberra: $180.00 AUD per ship.
Brisbane:$350.00 AUD per ship

Homewares(Small items) might be dropped at a safe spot on your property or leave a card for pick up if you're not at home at the time of delivery.

For the delivery of furniture, we are unable to authorise for packages to be delivered without a signature in order to ensure that your purchases arrive safely and in perfect condition

Our delivery options usually only contain the delivery to your curbside or to the front door of your house/apartment building.

If you need us to bring items inside your house or apartment building, Please contact our customer service which may incur a higher delivery charge.

Homeware are delivered via Auspost who might not contact you prior to delivery. 

For the delivery of furniture, you will be contacted within 2-3 working days to organise an appropriate time. Please advise the courier if the suggested delivery date is not suitable.

Homeware are delivered via Auspost. You will be able to track via Australia Post MyPost website using the tracking number.

Furniture deliveries are made by our experienced delivery couriers. They will contact you prior to arrival on the day for delivery. You can also contact our customer service via email at info@emera.com.au or by phone at 0386 009 990.

Yes, you can pick up the item from our showroom. You will be notified when your order is ready for collection. We require 24hrs notice to prepare your order for collection and orders must be paid for in full prior to collection. Pickups are  available Monday-Sunday by appointment only. 

if you wish to return or exchange an item please contact our customer service team on 0386 009 990 or email us at info@emera.com.au and one of our team members will advise you on how to manage this.

Any return or Exchange will be subject to our Returns and Refunds Policy.

We’ve got you covered for up to 2 years of repairs and replacements. Warranty periods vary depending on the product type.

Our Warranty guide can be viewed here.

In case you need to raise a warranty claim, please enter this link and provide us as much information as possible.

We do our best to provide the best product quality control. 

If there is any damage or missing part, please contact us within 1 business day.

- Damaged goods: Please take pictures of the damaged goods for the insurance claim. A replacement will be sent out as soon as possible after investigation. We will bear the delivery cost for replacements.

- Missing part: Please contact our customer service team on 0386 009 990 or email us at info@emera.com.au

Please note that Item must be in its original purchase condition, including the original product packaging, All packaging must be unmarked and not defaced in any manner.